faq

Frequently asked questions

What’s the difference between Zip Pay and Zip Money?


Zip Pay is an interest-free buy-now-pay-later service with a credit limit of up to $1000. Repayments are based on a minimum monthly payment from as little as $10 per week. With Zip Pay, you can shop everywhere when you add your Zip card to your Apple or Google wallet. Zip Money is a line of credit with credit limits between $1,000 and $3000 for regular accounts and up to $50,000 for specific merchants. Zip Money offers customers a guaranteed interest-free period of 3 months across all products and up to 36 months with some retailers. Zip Money accounts incur a one-off establishment fee for certain credit limits. Both products incur a $6 monthly account service fee when there is an outstanding balance at the end of each month. Both products also feature our Shop Everywhere card, which you can use at any online retailer.




What do I need to apply?


Own email address and mobile number To be at least 18 years old To be an Australian citizen or Permanent Resident Have a verified Facebook, PayPal or LinkedIn account Debit card




How Zip works?


Sign up today and once approved, you can shop everywhere online or instore where you see Zip at checkout. When you’re ready to pay, choose Zip at checkout. We’ll pay the store for you, whilst you pay nothing upfront and you get to enjoy the goods. Your account and repayments are easily managed using the Zip app.




How do repayments work?


The repayment schedule is automatically set to cover your minimum monthly repayment. Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly. Choose what works best for you.




What are the fees?


Your Zip Pay or Zip Money account has a monthly account keeping fee of $6. This is only charged when you have an outstanding balance. Pay your balance by the due date and we’ll waive the account fee.




How do refunds work?


If you'd like a refund on a Zip purchase, you'll need to contact the retailer directly and follow their normal returns process. They will process the refunded amount back into your Zip account. If a refund puts your Zip account in credit, you can contact us to have the amount refunded to your bank account instead. Or, simply use it for your next purchase.